Returns & Refunds
At Petting Patrol, your satisfaction is very important to us. We know pet parents are busy, so we've made our return policies easy and convenient.
NOTE: If you have purchased a product with a discount, we will refund you the price that you bought it for.
Returning Online Purchases
If you're not satisfied with your Petting Patrol purchase, you can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges). Product must be in its original packaging.
You have up to 30 days to return the product to us, contact us first on firstname.lastname@example.org and ask how to return the product and we will give you the information.
Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Affix the RETURN shipping label provided and send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer.
- Credit card purchases will be credited to the original card used or a merchandise return card will be issued for future use in-store. If the original card is not available, or a payment method other than a credit card was used for your order (such as PayPal), you will get your funds through that payment provider.
- If a purchase is paid with a gift card, a refund will be issued by deducting the gift card fee from the return cost.
- We do not accept returns on personalized products (such as dog collars, harness or t-shirts).